We know the value of security, so every watch we sell comes with a 30 day warranty alongside any requested additional warranty. Should your watch stop working through no fault of your own, then we shall repair it free of charge for the duration of your warranty. Please note our warranty doesn't apply to watches bought elsewhere.
How the Warranty Works:
If you have any remaining warranty, then you can send your watch to us.
Please note that our warranty covers manufacturing and mechanical defects only.
Our warranty is subject to the same terms and conditions as the manufacturer warranty. The standard manufacturer warranty does not cover theft or loss of the watch. Normal wear-and-tear or damage caused to the watch by accidents or mishandling / mistreatment are also excluded, as well as damage caused to a watch due to submersion in water which is against the manufacturer's guidance. In particular, wear of the watch strap is not covered by the warranty.
Any modification of a watch by the addition or substitution of components by aftermarket products which have not been provided by us will also invalidate the warranty.
Your packs must be adequately insured at your own expense. The warranty is in addition to your statutory and common law rights.
If Your Watch Has a Problem:
If your watch has developed a fault, you can return it to us for inspection. If the repair is covered by your warranty, it will be undertaken free of charge. To begin the warranty return process, please contact us, providing as much information about the fault as you can. A member of the warranty team will then contact you to arrange the repair.